Privacy Policy

Who we are

Maison Calista operates an exclusive boutique residence near Marrakech, Morocco. We provide accommodation, daily support, dining, and activities for a limited number of residents. For privacy-related enquiries, contact us at contact@maisoncalista.com.

Data we collect

We may collect personal information when you:

• Submit our contact or waiting list form
• Correspond with us by email, phone, or WhatsApp
• Request a Discovery Stay or package proposal
• Visit the residence or take part in a family stay
• Browse our website (see our Cookie Policy)

This may include your name, email address, phone number, postal address, message content, stay preferences, health-related information you choose to share, and technical data such as IP address or browser type.

How we use your data

We use your information to:

• Respond to enquiries and manage waiting list registrations
• Prepare stay proposals and coordinate admissions
• Arrange visits, Discovery Stays, and family stays
• Communicate about our services, packages, and residence life
• Fulfil contractual obligations when you proceed with a stay
• Improve our website and communications

We do not sell your personal data to third parties.

Legal basis & retention

We process data based on your consent (for example, when you submit a form), our legitimate interest in responding to enquiries and operating our residence, and contractual necessity when you enter into a stay agreement.

We retain personal data only as long as needed for these purposes or as required by applicable law. Enquiry data is typically retained for the duration of our correspondence and a reasonable period thereafter; contractual data is retained in accordance with legal and accounting requirements.

Sharing & security

We may share data with trusted service providers who assist our operations — such as form processors, email services, hosting providers, or payment processors — under confidentiality obligations and only to the extent necessary.

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use discretion when sharing sensitive information electronically.

Your rights

Depending on applicable law (including, where relevant, the EU General Data Protection Regulation), you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion or restriction of processing
• Object to certain processing activities
• Withdraw consent where processing is consent-based
• Lodge a complaint with a supervisory authority

To exercise these rights, contact contact@maisoncalista.com. We will respond within a reasonable timeframe.

International visitors

Our residence is located in Morocco. By contacting us from France, Belgium, or elsewhere abroad, you acknowledge that your data may be processed in Morocco and, where applicable, in the countries of our service providers.

Children

Our services are directed at adults and families enquiring on behalf of future residents. We do not knowingly collect personal data from children without appropriate parental consent.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

This policy is provided as a template for general information only and does not constitute legal advice. It should be reviewed by qualified legal counsel before publication to ensure compliance with applicable laws in Morocco and in the jurisdictions from which visitors and residents may originate.

Last updated: 12/07/2026